Frequently Asked Questions

Below is a list of commonly asked questions. Please feel free to get in touch if your query isn't covered here.

1. Can I pick up my order?

Yes you can! We allow orders to be collected from our home-based business in New Windsor, Auckland. Select 'pick up' at the checkout then contact us with a day and time that you would like to collect your order.

2. What are your shipping costs?

We charge a flat rate of $6.00 for Auckland orders and $7.50 for the rest of New Zealand.

3. Do you charge extra for rural delivery?

No we don't! We value our rural customers and we don't think you should have to pay additional charges.

4. Do you have a shop?

We are an online store and we do not currently have a shop for you to browse our party supplies. However, if there are items that you wish to see in person prior to purchasing, you are welcome to contact us to arrange a time to come and view them.

5. Do you offer helium services?

At this stage, we do not offer helium services. All of our balloons are shipped flat-packed and deflated. 

6. Do you make custom balloon garlands?

We don't currently offer a custom balloon garland service. However, we have all the supplies you need to create your own DIY balloon garland, including balloon garland tape, balloon glue dots and a beautiful range of balloons that you can mix and match to coordinate with your event.

7. Do you make custom felt garlands?

Yes we do! Contact us with your vision and we will try our best to bring it to life.

8. How can I pay for my order?

Our online store accepts all major credit cards and you can pay via PayPal. We also offer Laybuy, which means you can buy now and pay later! We do not accept cash. If you are planning to collect your items, please place your order online first.