Frequently Asked Questions
Below is a list of commonly asked questions. Please feel free to get in touch if your query isn't covered here.
1. Can I pick up my order?
Yes, you can! We allow orders to be collected from our warehouse in Avondale, Auckland. Simply select 'local pick up' at the checkout. We will notify you by email when your order is ready to be collected. Please keep an eye on your junk/spam folder as our emails will sometimes end up there. Our click and collect hours are 9am - 2.30pm, Monday to Friday.
2. What are your shipping charges?
We charge a flat rate of $7.50 for all New Zealand orders. Orders over $100 receive free shipping.
3. Are there additional shipping charges for rural deliveries?
No there aren't. We value our rural customers and we don't think you should have to pay additional charges.
4. How soon will my order arrive?
We aim to ship all weekday orders within 24 hours of them being placed. Please allow enough time for the delivery of your items. Shipping delays are possible, so please account for this when placing an order with us.
North Island: Overnight/standard courier service. Please allow 1-3 days for delivery.
South Island: Overnight/standard courier service. Please allow 1-4 days for delivery. Overnight service only applies to major centres and orders that are shipped in satchels. Boxed orders will take a minimum of two days for delivery.
Rural deliveries will take an additional 2-3 days. Please allow up to a week for delivery.
5. Do you ship to P.O. Boxes?
Unfortunately we are unable to ship to P.O. boxes so please provide a street address. Alternatively, we can arrange for your items to be shipped to a collection point in your area.
6. Do you have a shop?
We are an online store and we do not currently have a shop for you to browse our party supplies. However, we do offer a click and collect service from our Avondale warehouse.
7. Why am I having trouble adding things to my cart?
If you are having issues adding items to your cart, this is typically because the quantity of a particular product you want exceeds the number we have in stock. Check your cart to determine how many of the item we have or feel free to contact us.
8. Do you offer helium services?
At this stage, we do not offer helium services. All of our balloons are sold flat-packed and uninflated.
9. Do you offer event styling or balloon bouquet delivery services?
Unfortunately not. We are an online party store and we do not provide these services.
10. How can I pay for my order?
Our online store accepts all major credit cards and you can pay via PayPal. We also offer Afterpay and Laybuy, which means you can buy now and pay later! We do not accept cash. If you are planning to collect your items, please place your order online first.