Frequently Asked Questions

Below is a list of commonly asked questions. Please feel free to get in touch if your query isn't covered here.

1. Can I pick up my order?

Yes you can! We allow orders to be collected from our home-based business in New Windsor, Auckland. Select 'local pick up' at the checkout then contact us with a day and time that you would like to collect your order.

2. What are your shipping charges?

We charge a flat rate of $6.00 for Auckland orders and $7.50 for the rest of New Zealand.

3. Are there additional shipping charges for rural deliveries?

No there aren't. We value our rural customers and we don't think you should have to pay additional charges.

4. How soon will my order arrive?

We aim to ship all weekday orders within 24 hours. We use an overnight/standard courier for north island deliveries (1-2 days for delivery) and a two-day delivery service for the south island. Rural deliveries may take up to four days. Occasionally there are shipping delays, so please account for this when placing an order with us.

5. Do you ship to P.O. Boxes?

Unfortunately we are unable to ship to P.O. boxes so please provide a street address. Alternatively, we can arrange for your items to be shipped to a collection point in your area. 

6. Do you have a shop?

We are an online store and we do not currently have a shop for you to browse our party supplies.

7. Do you offer helium services?

At this stage, we do not offer helium services. All of our balloons are shipped flat-packed and uninflated. 

8. Do you make custom balloon garlands?

We don't currently offer a custom balloon garland service. However, we have all the supplies you need to create your own DIY balloon garland, including balloon garland tape, balloon glue dots and a beautiful range of balloons that you can mix and match to coordinate with your event.

9. Do you make custom felt garlands?

Not at this stage, but we have a beautiful range of pre-made felt garlands for you to choose from.

10. How can I pay for my order?

Our online store accepts all major credit cards and you can pay via PayPal. We also offer Laybuy, which means you can buy now and pay later! We do not accept cash. If you are planning to collect your items, please place your order online first.