Frequently Asked Questions
Below is a list of commonly asked questions. Please feel free to get in touch if your query isn't covered here.
1. Can I pick up my order?
Yes, you can! We allow orders to be collected from our home-based business in New Windsor, Auckland. Simply select 'local pick up' at the checkout. We will notify you by email when your order is ready to be collected. Once you receive this email, please contact us to arrange a day and time for pick up.
2. What are your shipping charges?
We charge a flat rate of $6.00 for Auckland orders and $7.50 for the rest of New Zealand.
3. Are there additional shipping charges for rural deliveries?
No there aren't. We value our rural customers and we don't think you should have to pay additional charges.
4. How soon will my order arrive?
We aim to ship all weekday orders within 24 hours of them being placed. Please allow enough time for the delivery of your items. Shipping delays are possible, so please account for this when placing an order with us.
North Island: Overnight/standard courier service. Please allow 1-3 days for delivery.
South Island: Overnight/standard courier service. Please allow 1-4 days for delivery. Overnight service only applies to major centres and items that are shipped in satchels. Boxed items will take a minimum of two days for delivery.
Rural deliveries will take an additional 2-3 days. Please allow up to a week for delivery.
5. Do you ship to P.O. Boxes?
Unfortunately we are unable to ship to P.O. boxes so please provide a street address. Alternatively, we can arrange for your items to be shipped to a collection point in your area.
6. Do you have a shop?
We are an online store and we do not currently have a shop for you to browse our party supplies.
7. Why am I having trouble adding things to my cart?
If you are having issues adding items to your cart, it is typically because the quantity of a particular product you want exceeds the number we have in stock. Check your cart to determine how many we have of the item or feel free to contact us.
8. Do you offer helium services?
At this stage, we do not offer helium services. All of our balloons are sold flat-packed and uninflated.
9. Do you make custom balloon garlands?
We don't currently offer a custom balloon garland service. However, we have all the supplies you need to create your own DIY balloon garland, including balloon garland tape, balloon glue dots and a beautiful range of balloons that you can mix and match to coordinate with your event.
10. Do you make custom felt garlands?
Not at this stage, but we have a beautiful range of pre-made felt garlands for you to choose from.
11. How can I pay for my order?
Our online store accepts all major credit cards and you can pay via PayPal. We also offer Laybuy, which means you can buy now and pay later! We do not accept cash. If you are planning to collect your items, please place your order online first.