Shipping policy

Shipping is calculated when you check out.

Free shipping on all New Zealand orders over $100

For orders less than $100:

$8.99 nationwide shipping for all urban New Zealand addresses

$13.99 nationwide shipping for New Zealand non-urban/rural addresses 

If your order is urgent and you require overnight shipping, please contact us on (09) 820 4040 to determine if it is possible. We will charge an additional fee on overnight orders that would normally be shipped on a two-day service.

Items will be shipped the same/next business day following purchase. Please allow enough time for the delivery of your items. Shipping delays are possible so please account for this when placing an order with us.

We ship our orders with NZ Post, Post Haste, Castle Parcels and Aramex. Please be aware that we are unable to provide a refund for orders that are affected by shipping delays as this is beyond our control, so please order well in advance of your event.

Please note that during peak shopping periods such as Black Friday, Christmas and following public holidays, we often see couriers take longer to deliver across New Zealand. Please order well ahead of your event to avoid disappointment.

North Island: Overnight/standard courier service. Please allow 1-3 days for delivery. If you are shipping to a non-rural Auckland address, deliveries are usually overnight. 

South Island: Overnight/standard courier service. Please allow 1-4 days for delivery. Overnight service only applies to major centres and to orders that are shipped in satchels (bags). Orders that are shipped in a box will take a minimum of two days for delivery.

Rural deliveries: These will take an additional 2-3 days. Please allow up to a week for delivery.

Click & Collect: If you are based in Auckland, you are welcome to place a click and collect order.  Please select 'local pick up' during the checkout process.

Collection is at our Auckland warehouse - 4/152 Lansford Crescent, Avondale. We are open Monday to Friday 9am - 3.00pm and Saturday 9am - midday.  We are closed during long weekends and public holidays.