Frequently Asked Questions

Below is a list of commonly asked questions. Please feel free to get in touch if your query isn't covered here.

1. Can I pick up my order?

Yes, you can! We allow orders to be collected from our warehouse in Avondale, Auckland. Simply select 'local pick up' at the checkout. We will notify you by email when your order is ready to be collected. Please keep an eye on your junk/spam folder as our emails will sometimes end up there. Our click and collect hours are 9am - 3:00pm, Monday to Friday and Saturday 10am - Midday.

2. What are your shipping charges?

For all New Zealand Orders we charge: 

• $7.99 standard, for non rural addresses 
• $12.99 for rural addresses
• Orders over $100 receive free shipping.

3. How soon will my order arrive?

We aim to ship all weekday orders within 24 hours of them being placed. Please allow enough time for the delivery of your items. Shipping delays are possible, so please account for this when placing an order with us.

North Island: Overnight/standard courier service. Please allow 1-3 days for delivery. If your order is within Auckland (non rural) it usually arrives the next day if ordered before 12pm.

South Island: Overnight/standard courier service. Please allow 1-4 days for delivery. Overnight service only applies to major centres and orders that are shipped in satchels. Boxed orders will take a minimum of two days for delivery.

Rural deliveries will take an additional 2-3 days. Please allow up to a week for delivery.

4. Do you have a shop?

We are an online store and we do not currently have a shop for you to browse our party supplies. However, we do offer a click and collect service from our Avondale warehouse. If there is something you would like to look at before purchasing, feel free to pop in during our opening hours.  We can accept payment from our warehouse.

5. Why am I having trouble adding things to my cart?

If you are having issues adding items to your cart, this is typically because the quantity of a particular product you want exceeds the number we have in stock. Check your cart to determine how many of the item we have or feel free to contact us.

6. Do you offer helium services?

At this stage, we do not offer helium services. All of our balloons are sold flat-packed and not inflated. Helium tanks can be purchased from our Auckland warehouse as a click & collect item only.

7. Do you offer event styling or balloon bouquet delivery services?

Unfortunately not. We are an online party store and we do not currently provide these services.

8. Do you offer wholesale pricing?

Yes, if you are an event planner, balloon stylist, entertainer or party venue looking to regularly source bulk party supplies we would love to help. Our full online offering of balloons, party supplies and decorations can be made available to you at a regular discounted price.

Please email us with the details of your business and the products you are interested in. We will be in contact with pricing and the information you will need to provide in order to set up a wholesale account with us.

9. How far in advance do I need to place my order for an edible icing image?

We print all of our custom edible icing images to order, so need around 24 hours before collection or shipping.  Our icing images once printed have a shelf life of up to 6 months so you can order well ahead of your event. We recommend all icing images are stored in a cool dark place such as a pantry (not the fridge).

10. How can I pay for my order?

Our online store accepts all major credit cards and you can pay via PayPal. We also offer Afterpay which means you can buy now and pay later! We have EFTPOS facilities available at our warehouse, however we do not accept cash. If you are planning to collect your items, please place your order online first so we can get it ready for you before you arrive.